FAQs

What is the difference between IEMs and Headphones?

IEMs are inserted into the ear canal, while headphones rest on the outer ear. IEMs also produce studio-quality sound which is far superior to any consumer-based headphones or earphones.

Why are IEMs so expensive?

IEMs are more expensive than regular headphones because of the sophisticated technology required (multiple drivers/floating hybrid drivers) to increase sound quality. Their technical precision and niche market of high-end musicians, audio engineers, and audiophiles create an increase in price when compared to regular headphones.

Are IEMs Safe?

It's a very common myth that IEMs are harmful because of their proximity to the eardrums. Hearing damage is caused by high decibels and not simply by the proximity of the audio source. On the contrary, IEMs are the *safest option for your ears as they require fewer decibels for you to hear them clearly.


*Safest option as long as you clean and maintain your IEMs correctly. See the below section for more info on how to clean your IEMs.

Do the ONEz come in different colours?

No, they are currently only available in white.

Can you buy phone adapters with the IEMs?

No. They are designed to work with IEM Packs (AUX). You will need to purchase adapters separately if required.

IEM Maintenance & Hygiene

Do I need to clean my IEMs?

Yes. While our Silicone tips (as opposed to foam) provide better hygiene, you still need to clean your IEMs. Regular cleaning prevents infections due to bacterial growth as well as loss of sound quality from a build-up of earwax in the tips or mesh.

How do I clean my IEMs?

Step 1: Take the tips off your IEMs and clean them separately. You can wash them with fresh, warm water mixed with dish soap or rub them with an alcohol wipe to kill any bacteria on the tips. All our tips are made from silicone because they are less susceptible to earwax and bacterial build-up than foam tips.

Step 2: Let the tips fully dry to avoid water getting into the body of the IEMs and damaging the drivers.


Step 3: Use a cotton tip with isopropyl alcohol to clean and sanitize the IEM body & mesh. Gently rub over any earwax. Be careful not to apply too much pressure, specifically to the mesh, to avoid damaging it.


Step 4: Once the earwax is loosened from the mesh, use a toothpick to carefully remove it. Again, please be careful not to apply too much pressure to avoid damaging the mesh.


Step 5: If there is still residual earwax stuck in the mesh, you can use a soft nylon toothbrush to dislodge the wax and wipe it off with a lint-free or soft cloth.


Note: This is a solution for moderately dirty IEMs and can be done quickly on a semi-regular basis. If the mesh is still clogged with wax after these steps, you can ask a local hearing aid shop if they provide cleaning services. You can also buy an IEM vacuum cleaner to use at home (they are expensive).

Do the IEMs come with a warranty?

Yes.

How long is the warranty?

1 year.

Is there Free Shipping on all orders World Wide?

Yes.

Is there a minimum purchase amount for free shipping?

No.

Returns

How do I return an item?

Contact us via email at whatsup@tonezzz.com.au.


What if I receive a defective product?

Contact us via email at whatsup@tonezzz.com.au.

We guarantee product satisfaction, any defective products will be replaced free of charge (within the 1-year warranty).


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whatsup@tonezzz.com.au